Frequently Asked Questions
Q: Are my deposit accounts FDIC insured?
A: Yes, each individual client's account is insured by the FDIC up to $250,000 per depositor. If you would like more details please visit https://www.fdic.gov/deposit/.
Q: What is NewDominion Bank's routing number?
A: Our routing number is 053012582.
Q: How do I open an account?
A: You can either stop by one of our locations or get more information by submitting an inquiry form through our website for the product you are interested in.
Q: What products can I apply for online?
A: We have a variety of business products. While we do not accept online applications, you can start the process by submitting the inquiry form online and one of our Local Bankers get in touch with you to help find craft the perfect solution to meet your financial needs!
Q: Can I get information about my account by phone?
A: Yes, you may obtain account information through your Local Banker or our Client Service Center during business hours.
Q: Are wire transfers possible to and from my checking account?
A: Your funds can be transferred to and from accounts by a wire transfer. Contact our Client Service Center at 1-800-592-6248 for more details. Please be advised that there are fees involved when sending and receiving wire transfers.
Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit, ATMs, Online Banking, Mobile & Text Banking, ApplePay®, and Mobile Deposit, everyday banking activities can be performed on your own time. Contact us with questions about any of your banking needs.
Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How frequently is my information updated?
A: Account information is updated every business day with new transactions that occurred on your account the previous day.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking online or by using direct deposit, our ATM, or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits as well as Mobile Deposit. Contact us for details on a method that's best for you. For bank-by-mail use the following address:
Attn: Retail Department
PO Box 37389
Charlotte, NC 28237
Q: I didn't receive my 1099. Can I see it online?
A: At this time 1099's are currently not available through our Online Banking. Our 1099's are mailed out the last week of January. If you did not receive a 1099, please contact our Client Service Center at (800) 592-6248 in order to obtain a duplicate copy.
Q: I've moved. How do I change my address?
A: The easiest way to notify us of an address change is through your Online Banking. Once you have logged in, use the "Contact Us" link in the upper right hand corner to send us a secure message instructing us to change your address. If you do not have Online Banking, please contact our Client Service Center at (800) 592-6248 or email@example.com to request access.
Q: What is your mailing address for loan payments?
A: All payments should be mailed to:
Attn: Loan Department
PO Box 37389
Charlotte, NC 28237
Q: I need to provide personal financial statements. Where do I find the forms?
A: Please complete the Personal Financial Statement Form and the Certification of Financial Statement Form.
Q: How can I obtain a payoff statement?
A: You can obtain Loan Payoff Statement by faxing your request along with the borrower’s authorization to 704-943-5788 – Attn: Loan Department
Q: Can I make a payment to my loan by telephone with a debit or credit card?
A: At this time we do not accept payment by telephone with a debit or credit card.
Q: How many months of statements can I view online?
A: You can view your eStatements online for 18 months.
Q: Can I wire transfer money to my account at NewDominion Bank?
A: Absolutely! Provide the NewDominion Incoming Wire Transfer Instructions to your external financial institution and they will be able to assist you with getting the wire transfer sent to your NewDominion account.