Frequently Asked Questions

FAQs

Q: Are my deposit accounts FDIC insured?
A: Yes, each individual client's account is insured by the FDIC up to $250,000 per depositor. If you would like more details please visit https://www.fdic.gov/deposit/

Q: What is NewDominion Bank's routing number?
A: Our routing number is 053012582.

Q: How do I open an account?
A: You can either stop by one of our locations or get more information by submitting an inquiry form through our website for the product you are interested in.

Q: What products can I apply for online?
A: We have a variety of personal products. While we do not accept online applications, you can start the process by submitting the inquiry form online and one of our Local Bankers get in touch with you to help find craft the perfect solution to meet your financial needs!

Q: Do you offer IRAs online?
A: Currently, we do not offer online account opening for IRAs. However, you can stop by one of our locations to meet with a Local Banker or call us at 1-800-592-6248 to speak with a Client Service Specialist. We are here to assist you!

Q: Can I open an account in the name of my Trust?
A: Yes! You can stop by one of our locations or submit the inquiry form and one of our Local Bankers will get in touch with you. You will need to provide us with a copy of the Trust document. The Trust documents will need to be reviewed prior to account opening.

Q: How do I set up Direct Deposit of my Social Security check?
A: You can set up your Direct Deposit of your Social Security check directly with the Social Security Office. You can visit their Go Direct website or call the helpline at 1-800-333-1795. You will need to provide them our routing number (053012582) and your account number.

Q: Can I get information about my account by phone?
A: Yes, you may obtain account information through your Local Banker or our Client Service Center during business hours.

Q: Are wire transfers possible to and from my checking account?

A: Your funds can be transferred to and from accounts by a wire transfer. Contact our Client Service Center at 1-800-592-6248 for more details. Please be advised that there are fees involved when sending and receiving wire transfers.

Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit, ATMs, Online Banking, Mobile & Text Banking, ApplePay®­, and Mobile Deposit, everyday banking activities can be performed on your own time. Contact us with questions about any of your banking needs.

Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How frequently is my information updated?
A: Account information is updated every business day with new transactions that occurred on your account the previous day.

Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking online or by using direct deposit, our ATM, or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits as well as Mobile Deposit. Contact us for details on a method that's best for you. For bank-by-mail use the following address:
NewDominion Bank
Attn: Retail Department
PO Box 37389
Charlotte, NC 28237

Q: I didn't receive my 1099. Can I see it online?
A: At this time 1099's are currently not available through our Online Banking. Our 1099's are mailed out the last week of January. If you did not receive a 1099, please contact our Client Service Center at (800) 592-6248 in order to obtain a duplicate copy.

Q: I've moved. How do I change my address?
A: The easiest way to notify us of an address change is through your Online Banking. Once you have logged in, use the "Contact Us" link in the upper right hand corner to send us a secure message instructing us to change your address. If you do not have Online Banking, please contact our Client Service Center at (800) 592-6248 or info@newdominionbank.com to request access.

Q: What is your mailing address for loan payments?
A: All payments should be mailed to:
NewDominion Bank
Attn: Loan Department
PO Box 37389
Charlotte, NC 28237

Q: I need to provide personal financial statements. Where do I find the forms?
A: Please complete the Personal Financial Statement Form and the Certification of Financial Statement Form.

Q: How do I opt in to the Overdraft Program?
A: Please sign the Overdraft Form and mail it to:

NewDominion Bank
Attn: Client Service Center.
PO Box 37389
Charlotte, NC 28237 

Q: How can I obtain a payoff statement?
A: You can obtain Loan Payoff Statement by faxing your request along with the borrower’s authorization to 704-943-5788 – Attn: Loan Department

Q: Can I make a payment to my loan by telephone with a debit or credit card?
A: At this time we do not accept payment by telephone with a debit or credit card.

Q: How many months of statements can I view online?
A: You can view your eStatements online for 18 months.

Q: Can I order checks online?
A: Yes! As long as you have ordered your initial checks with one of our bankers, you can place your check reorder online. Simply click here to start the process. If you have not ordered your first set of checks, please contact our Client Service Center and they would be happy to assist you with that order.

Q: Can I wire transfer money to my account at NewDominion Bank?
A: Absolutely! Provide the NewDominion Incoming Wire Transfer Instructions to your external financial institution and they will be able to assist you with getting the wire transfer sent to your NewDominion account.